General Questions
Q: What are your shipping times?
A: Processing times vary by product type:
-
Embroidered items (e.g., hats): 1 to 14 business days
-
Printed items: 1 to 10 business days
Once your order ships, delivery time depends on your destination, package weight, and your chosen shipping method. We offer the following options at checkout:
USPS
- First Class Mail
- Ground Advantage
- Priority Mail
- Priority Mail Express
FedEx
- FedEx Ground
- FedEx Express Saver
- FedEx 2Day
For a full breakdown of shipping rates and estimates, see our Shipping Policy.
Q: What is your return policy?
A: We accept returns within 14 days of purchase for unworn items in original condition.
Q: Do you ship internationally?
A: We do not ship internationally at this time. However, if you join our mailing list, we will email you as soon as international shipping options become available.
Q: Can I exchange my order for a different color or item?
A: The fastest way to exchange is to return your item and once the return is accepted, place a new order for the item you want.
Q: What if an item is out of stock?
A: If an item is out of stock, you can contact us at info@podunkplace.com to be notified when it becomes available again.
Q: What payment methods do you accept?
A: We accept all major credit cards include American Express, Visa, Mastercard, Discover, as well as Apple Pay, Google Pay, and Shop Pay. We do not accept Zelle at the moment, but we do accept Paypal and Venmo.
Product Questions
Q: How do I choose the right size?
A: Please refer to our size chart on each product page for detailed measurements.
Q: What material(s) are your products made of?
A: Our t-shirts are made of 100% ring-spun cotton, and our baseball caps are made of 100% cotton twill.
Q: Are your designs printed directly onto the fabric, or are they vinyl stickers?
A: We use high-quality screen printing which fuses the ink directly into the fabric fibers. This ensures the design will not crack, peel, or feel heavy and plastic-like during hot days.
Q: What type of closures do your baseball caps have?
A: Our structured and unstructured baseball caps feature an adjustable tri-glide buckle closure with a fabric cloth strap.
Q: How do I take care of my t-shirts?
A: Because our t-shirts are made from 100% ring-spun cotton, we recommend washing our t-shirts in cold water and tumble dry on low heat to minimize natural shrinkage. Do not iron or dry clean our t-shirts.
Contact
Q: How can I contact customer service?
A: You can reach us through our contact page or email us directly at info@podunkplace.com.
