Shipping policy

Shipping Policy

Last Updated: July 22, 2026

Thank you for shopping at Podunk Place, Inc.! We pride ourselves on creating high-quality, custom t-shirts and baseball caps. Because our products are made specifically for you, please review our shipping and processing times below to know when to expect your order.

1. Order Processing Times

All of our items are custom-printed or embroidered to order. Please note that processing time is separate from shipping time.

  • Printed T-Shirts: Please allow 1 to 10 business days for production and processing.

  • Embroidered Items (T-Shirts & Baseball Caps): Embroidery requires a bit more time to ensure the highest quality. Please allow 1 to 14 business days for production and processing.

If your order contains both printed and embroidered items, your entire order will ship together.

2. Shipping Rates and Estimates

Shipping charges for your order will be calculated and displayed at checkout based on the delivery destination, package weight, and the shipping method selected. Please note that delivery delays can occasionally occur with carriers, which are outside of our control.

3. Ownership, Liability, and Risk of Loss

At Podunk Place, Inc., we take great care in packaging your items so they arrive safely. However, our liability ends once the package is handed over to the shipping carrier.

Transfer of Responsibility: All purchases from Podunk Place, Inc. are made pursuant to a shipment contract. This means that the risk of loss, liability, and title (ownership) for such items pass to you, the buyer, upon our delivery of the goods to the carrier.

Once the carrier takes possession of your package, the buyer assumes all responsibility for the shipment, including shipping costs, delivery issues, delays, damage, or theft.

4. Shipment Confirmation & Order Tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will typically become active within 24 hours.

Please note that "business days" do not include Saturdays, Sundays, or major U.S. holidays.

5. Damages and Lost Packages

Because ownership transfers to the buyer upon handoff to the carrier, Podunk Place, Inc. is not liable for any products damaged, lost, or stolen during shipping. If your order arrives damaged or is lost in transit, please contact the shipment carrier directly to file a claim.

We recommend saving all packaging materials and damaged goods before filing a claim.

6. Contact Us

If you have any questions or concerns regarding our shipping policy, please feel free to reach out to our customer service team:

  • Email: info@podunkplace.com

  • Business Hours: Monday - Friday, 9:00 AM to 5:00 EST

  • Please note: We are closed on weekends and major holidays. Emails received outside of business hours will be answered on the next business day.